Release Notes for MOBOTIX HUB Software

Document Information

Contents

The MOBOTIX HUB is an open video management platform (VMP) for businesses of all types and sizes. It enables the integration of security and analysis cameras, access control systems, security systems, environmental sensors, software and hardware interfaces to industrial plants and many more, in a common control and user interface – centrally, clearly and user-friendly. MOBOTIX IoT cameras, like many IP cameras from other manufacturers, can be integrated into the system via device-specific drivers or via the ONVIF standard.

The flexible, scalable system is available in five different variants: from the free L1 version for small installations with up to eight cameras to the L5 variant, which enables highly distributed enterprise solutions for several thousand devices to be implemented.

The following document provides information about the system requirements, installation, and specific features of each version of MOBOTIX HUB.

Software Releases—Overview

System Requirements

• Windows operating system (Pro, Enterprise, or Server Edition)
• Microsoft SQL-Server
• .NET Framework
• CPU
• RAM
• Network card
• Disk space
• Graphics cards and graphics accelerators

Depending on the variant used (L1 to L5) of the MOBOTIX HUB, there are differences in these requirements. A detailed description of the system requirements for the different variants is available on the MOBOTIX website below Services > Download Center > Marketing & Documentation > User Manuals  > Video Management Systems > MOBOTIX HUB in the document MOBOTIX HUB System Requirements.

Additions to the system requirements

• If you install the MOBOTIX HUB with the Single Computer option, NO Microsoft SQL Server has to be installeed already on the system. If desired, this will be installed by the HUB installer.
• The specified "Microsoft® .NET 4.7.2 Framework" is already installed on a current Windows 10 system. This can be verified by using the Version entry of the Windows Registry Key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft NET Framework\Setup\NDP\v4\Client. 
• The "Microsoft® .NET Core 2.1.21" listed in the system requirements is also installed by the HUB installer.

Supported camera models

The following MOBOTIX camera models can be integrated into MOBOTIX HUB via device-specific drivers:

• MOBOTIX ONE cameras with firmware versions 8.x
• MOBOTIX 7 cameras with firmware versions 7.x
• MOBOTIX Mx6 cameras x16/x26 with firmware versions 5.x
• MOBOTIX P3 cameras x14/x24/x15/x25, T24M/T25M with firmware versions 4.x
• MOBOTIX P2 Cameras x12/x22
• MOBOTIX MOVE Camera Models

For the models of the MOBOTIX 7, Mx6 and P3 series, special functions are supported in the Desk Client of the MOBOTIX HUB (see below). Cameras of the two IoT model series MOBOTIX 7 and Mx6 as well as the MOVE series can alternatively be integrated via the ONVIF standard. A list of all supported camera models can be viewed on the MOBOTIX website also in the download area of this software.

Important notes on installing on Windows systems

Meaning of each installation file

The most important installation steps

The current values for <Hub version>, <Plugin version>and <Driver version> are specified below specifically for the MOBOTIX HUB that is to be installed

The most important installation steps

The following is an overview of the basic procedure and the most important installation steps:

• Download the required installation files from the MOBOTIX website
• Review and ensure the system requirements
• Run the installation file 'MOBOTIX_HUB_VMS_Products_<Hub version>_System_Installer.exe'  with installation of the 'Management Server' on the designated computer
• The license file (*.lic) provided by MOBOTIX after ordering the desired MOBOTIX HUB variant is required!
• When installing as a "Single computer", all necessary server and client components are already installed here.
• When you install a distributed system using the "Custom" option, install the other server components on the designated computers. In this case, the first installer running generates special files for this purpose during the installation process for each server component.
• If needed, install "Desk Clients" on other Windows computers using the file 'MOBOTIX_HUB_Desk_Client_<Hub version>_Installer_x64.exe' or "MOBOTIX_HUB_Desk_Client_ <Hub version>_Installer.exe".
• Install the device-specific drivers  on the Management Server computer using the file 'MOBOTIX_HUB_VMSDriverInstaller<Driver version>.exe'.
• If needed, install a "Mobile Server" using the file 'MOBOTIX_HUB_MobileServer_<Hub version>_Installer_x64.exe' on any suitable Windows computer.
• If required, install an "Open Network Bridge"using the 'MOBOTIX_HUB_VideoOS_OpenNetworkBridge_<Hub version>_Installer.exe' file on the same Windows computer on which the MOBOTIX HUB Management Server was installed.
• When installing a HUB L1 variant and also when subsequently managing (adding/deleting) devices in such an installation, the server must be online and have unrestricted Internet access — or at least unrestricted access for outbound http/https requests to the MOBOTIX licensing servers.
  When any changes that involve licensing have been saved, the HUB server will automatically contact the licensing servers to obtain the necessary device licenses. No site-specific or security related information will be transmitted during this time. For all other operations, the HUB server can be offline.
  
• When installing a HUB variant L2 to L5 start the MOBOTIX HUB Management Client and perform an “activation” of the license by executing the following steps in the Basics > License Information section of the tree structure:
• do an Online activation by entering the access data (name and password) for the MOBOTIX Partner Portal, or
• do an Offline activation by creating a file for the license request (*.lrq), transmission of this file to the contact person at MOBOTIX Sales and import of the file (*.scl), subsequently received from MOBOTIX Sales for activation.

This completes the configuration and allows the system to be set up and configured. A detailed description of the above steps can be found on the MOBOTIX website under Services > Download Center > Marketing and Documentation > User Manuals > Video Management Systems > MOBOTIX HUB > Management Client. It is strongly recommended to pay close attention to the documentation Before you start installation and Install a new MOBOTIX HUB system contained therein before starting the installation of a new MOBOTIX HUB system! 

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Version 2024 R1 of MOBOTIX HUB

Published on: 2024-09-20

New and improved features

With Advance Service Reminders in the Management Client, you arm your system integrator or administrator to act proactively instead of reactively.​ If a Advance Service subscription is about to expire, a pop-up notification will inform the administrator once when logging into the Management Client.​

The new combined media player format address the previously mentioned challenges by allowing the user to export in a new format: combined media play format. ​  This format creates a combined file containing all exported video sequences, one after the other, in a format playable in a normal media player application on most platforms. ​ 

MOBOTIX HUB Web Client - Auto-hide the timeline in full-screen mode

You can now auto-hide the timeline when you’re in full-screen mode to maximize your display area. The timeline is automatically hidden after five seconds of inactivity.​ 

MOBOTIX HUB Mobile Client - for Android and iOS users

On a pro map, you can now see the new alarms associated with the cameras and view the alarms’ details… This feature is only available in certain MOBOTIX HUB VMS products. See the complete feature list, which is available on the product overview page on the MOBOTIX HUB website. 

Changes and solved issues

Changes compared to MOBOTIX HUB VMS Products 2023 R3

With the 2024 R1 VMS release we support the new AXIS TU9001 Control Board (joystick) through a Plugin from Milestone, the XProtect input unit plugin for the Axis T8310.

Changes compared to MOBOTIX HUB Management Client 2023 R3

The 2024 R1 VMS release introduces a Advance Service reminder in Management Client. The reminder will pop up a maximum of two times before Advance Service expires. Once when there are 100 days left and once when there are 20 days left. The pop up will show up once per machine.

Changes compared to MOBOTIX HUB Recording Server 2023 R3

No changes.

Changes compared to MOBOTIX HUB Desk Client 2023 R3

A new export format, “media player format – combined file”, has been added to the export tab in the Desk Client, along with a corresponding new tab in the export settings dialog. Choosing the new format will result in a single combined file (in MKV or MP4-format), containing all exported video sequences from all cameras, in the order in which they are arranged in the export list, playable in a normal media player application.


A few other changes have been made in relation to the new format:

• The existing media player export format has been renamed to media player format – individual files
• The contents of the export list can now also be manually rearranged, so you can choose the order in which sequences appear in the resulting file.
• The export list can no longer be sorted by any of the columns.
• The list of available export formats can now be collapsed, allowing more room to work with the contents of the export list.
• A tab regarding the new format has been added to the export settings, where different settings, related to compression quality, file-format etc. can be managed.
o The availability of the new format, as well as the settings, is controllable using Desk Client profiles set up in the Management client. On new installations the new format will be set to “Unavailable” by default on the default created Desk Client profiles.
o For existing installations this default will be overridden if a Desk client profile already has the old media player export-format set to “Available”, and the new format will also be set to “Available”.

Changes compared to MOBOTIX HUB Web Client 2023 R3

With the 2024 R1 VMS release Web Client now has timeline in Full screen mode. The timeline is set by default to auto-hide in Full screen, after 5 seconds of inactivity on the screen. This auto-hide function is controlled by a setting. Additionally, the full screen experience is now aligned between the Investigations expand single camera and the Views Grid view and both have the new timeline.

Changes compared to MOBOTIX HUB Mobile 2023 R3

There is now Alarm Support on Pro Maps in Mobile Clients. When a camera on the Pro Map is source of a new alarm, there is an indication for the alarm on the map, showing as red circles. When the camera is selected information about the alarm will show at the bottom of the screen. Users can go to the alarm details for more information on the alarm.

Changes compared to MOBOTIX HUB Mobile server 2023 R3

Mobile Server now audit logs the logout action and reason from Mobile and Web Clients. Audit log entries will show if a user chose to log themselves out of the system, or if the server dropped their connection for some reason (inactivity or other).

Changes compared to MOBOTIX HUB Software Manager 2023 R2

No changes.

Changes compared to MOBOTIX HUB Incident Manager 2023 R3

No changes.

Changes compared to MOBOTIX HUB Video Wall 2023 R3

No changes.

Changes compared to MOBOTIX HUB Access 2023 R3

No changes.

Changes compared to MOBOTIX HUB Transact 2023 R3

No changes.

Changes compared to MOBOTIX HUB LPR 2023 R3

No changes.

Changes compared to MOBOTIX HUB Open Network Bridge 2023 R2

No changes.

Product features discontinued in this release

Desk Client installation Help
• The Desk Client no longer has installed help files but relies on online help from the Milestone web site. If a workstation running the Desk Client does not have internet access, the client will present a link to the relevant help topic.  

Support for WinForms plugins in Desk Cleint
• Desk Client plugins using WinForms will now generate a warning when compiled. Existing plugins with WinForms technology will continue to work but generate warnings at compilation time. Use of WinForms is connected to problems with the UI scaling properly at high resolutions in use with Windows scaling options.  

Product features to be discontinued in the future

Software Manager
• The 2024 R1 VMS release is the last release of the Software Manager tool. It will be replaced by the new MOBOTIX HUB Update Manager.  

Multiple Recording Server Instances
• The 2024 R1 VMS release is the last release including support for installing multiple Recording Server instances on the same machine. The feature will not be available in the 2024 R2 release onwards. A community knowledge base article is available outlining how to upgrade an installation using multiple Recording Server instances.  

Using Interconnect to connect cameras from certain terminated products.
• The 2024 R1 VMS release is the last release where it is possible to use Interconnect together with MOBOTIX HUB products that are terminated on June 30, 2024 (HUB L4, HUB L3, HUB L2 and HUB L1). From the 2024 R2 VMS release onwards this will no longer be possible.  

Support for Microsoft SQL Server 2014
• The 2024 R1 VMS release is the last release including support for Microsoft SQL Server 2014. From the 2024 R2 VMS release it will no longer be listed as supported on the system requirements page.  

JPEG transcoding in the Desk Client
• The 2024 R1 VMS release is the last release including support for transcoding video streams to JPEG. From the 2024 R2 VMS release the setting for this feature (image quality) will no longer be available in setup mode, in the properties pane  

SMTP camera events
• The 2024 R1 VMS release is the last release to include support for SMTP camera events. This feature has been deprecated and disabled by default for some time but from the 2024 R2 VMS release it will no longer be available.  

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Version 2023 R3 of MOBOTIX HUB

Published on: 2024-01-12

New and improved features

MOBOTIX HUB Event Server 2023 R3  The MOBOTIX HUB API Gateway 2023 R3 is now a mandatory component (previously optional). The MOBOTIX HUB Event Server 2023 R3 may not function correctly if the MOBOTIX HUB API Gateway is not installed.

MOBOTIX HUB Mobile 2023 R3

Emergency Alert – Now the users can react even quicker to a new emergency alarm. They can acknowledge or mark as false positive in just two steps.  The emergency alarm definition needs to be set up in the Management Client as explained in the manual. 

Changes and solved issues

Changes compared to MOBOTIX HUB VMS Products 2023 R2

No changes.

Changes compared to MOBOTIX HUB Management Client 2023 R2

No changes.

Changes compared to MOBOTIX HUB Recording Server 2023 R2

No changes.

Changes compared to MOBOTIX HUB Desk Client 2023 R2

• The Desk Client now has the abillity to open multiple video tabs to enable the operator to do multiple investigations to work on evidence from different views and points in time at the same time.   
• Map is updated with support for output devices and the use of shape files now allows defining a separate outline color for shapes. 
• Optimization has been done to the login proccess when the Desk Client signs in to systems configured with MOBOTIX HUB Federated Architecture. The experience of this optimization depends on many factors and will especially be noticable with a high number of Management Servers. 
• You can now restore an export list even if the export job was cancelled or completed successfully. Previously, you could only restore the list if the job failed. This change allows users to re-export cameras easily if they made a mistake, such as forgetting a camera.  
• In the last release, we introduced Adaptive View for Export in the Desk Client Player. In this release, we have made some small improvements:
• Onboarding Guide: When a user opens the Desk Client Player, they will now get a guide about Adaptive View. Users can start using it, dismiss the guide, or choose not to see it again. Their choice will be remembered on their Windows device.
• Camera Limit Warning: Users will receive a warning if they try to display more than 100 cameras in Adaptive View.
• Persistent Camera Settings: The changes users make to camera properties, like turning off bounding boxes, will now be saved in Adaptive View.

Changes compared to MOBOTIX HUB Web Client 2023 R2

In 2023 R3 we are releasing a few changes to Web Client which enhance its usability:

• Onboarding guide for new features – a step by step optional guide for users to turn on or restart  to preview new features and how to use them.
• Ability to search by camera description in the Left pane – as in Desk Client, now operators can search for cameras by terms in their description in Management Client and not just the camera name.
• Renewed Timeline in Investigations tab – users can now benefit from the new timeline in the Investigations tab so they can use the new time selection mode with brackets, auto-loop selected recording, preview bookmarks, etc.
• Time selection mode helper buttons in Bookmarks Dialogue and Investigations tab – we have added helper buttons to both places where users can interact with the brackets time selection mode. These buttons support the user to quickly find or bring the brackets to their current location in the timeline.  

Changes compared to MOBOTIX HUB Mobile 2023 R2

In the alarm detailed screen there is a video preview now, instead of a thumbnail.

Changes compared to MOBOTIX HUB Mobile server 2023 R2

In this release we have implemented the following changes to the Mobile server and its components:

• Removed commands, related to system login from the Mobile server, which are not in use by the Mobile server admin plugin in the Management Client to enhance security.
• Added indication to the top bar in the Mobile server admin plugin UI to indicate to administrators when there is an issue with the certificate on the server, so administrators have a clear visual indication that something is wrong with the server communication.

Changes compared to MOBOTIX HUB Software Manager 2023 R2

No changes.

Changes compared to MOBOTIX HUB Incident Manager 2023 R2

No changes.

Changes compared to MOBOTIX HUB Video Wall 2023 R2

No changes.

Changes compared to MOBOTIX HUB Access 2023 R2

No changes.

Changes compared to MOBOTIX HUB Transact 2023 R2

No changes.

Changes compared to MOBOTIX HUB LPR 2023 R2

• The 2023 R3 LPR Management Client plugin is not backward compatible with older versions of the MOBOTIX HUB Event Server. Please ensure that the LPR Management Client plugin is upgraded simultaneously as the MOBOTIX HUB Event Server. 
• New generic country module for USA. This module can recognize the majority of license plates in USA, including from which state the plate is from.

Changes compared to MOBOTIX HUB Open Network Bridge 2023 R2

• Open network bridge now returns the absolute position of PTZ camera dome in the response of a GetStatus command.
• Open network bridge admin plugin in Management Client now gives admins the opportunity to disregard privacy masking in clients, when streaming live and playback. This setting only applies to liftable privacy masks and works for users who have the Lift privacy masking permission enabled for their user and role. 

Version 2023 R2 of MOBOTIX HUB inclusive the latest Cumulative Patches 2023 R2

Published on: 2023-08-31

New and improved features

Adaptive Playback

Video Restrictions

Deploying MOBOTIX HUB VMS products with limited permissions on the SQL server

Adaptive View for Export

Changes and solved issues

Changes compared to MOBOTIX HUB VMS Products 2023 R1

Changes compared to MOBOTIX HUB Management Client 2023 R1

Changes compared to Recording Server 2023 R1

The startup time for Recording Server failover has been improved. Normal failover now starts up to 25% faster and hot standby failover starts up to 35% faster.

Changes compared to Log Server 2023 R1

The log server now uses the same certificate configuration as other services. This can be set during installation or from Server Configurator.

Changes compared to MOBOTIX HUB Desk Client 2023 R1

Changes compared to MOBOTIX HUB Web Client 2023 R1

Web Client displays an error message when a user attempts to download a pre-prepared Investigations download package, if that user doesn't have the permissions for export for one or more cameras in the Investigation. No download link is generated, and the user can't get to the prepare packages UI.

The Bookmark preview popup is introduced to allow users to preview and interact with Bookmarks from within the Timeline and the Views tab, without having to navigate to the Bookmarks tab. When opened, the Bookmark preview popup immediately starts playing the bookmark footage and will automatically loop it back from the start if it remains open.  The Add a detailed/ Edit bookmark dialogue is now redesigned with the new Timeline included. The new dialogue allows for timeline zoom to be adjusted by using the keyboard control and mouse wheel commands, as it works in Desk Client. Additionally, the brackets for selecting Bookmark Start, End and Bookmark event times have been redesigned and playback between the brackets automatically loops back to provide the user with confirmation that the selected clip between the brackets is the correct one.   A new date and time picker has been introduced to the Web Client timeline. It can be accessed in Playback expanded or collapsed mode and in Live – only in collapsed timeline mode. The redesigned date and time picker will for now only be accessible from the new Timeline in Views tab and provides a better user experience regardless of whether users prefer manually typing the date they would like to navigate to on the Timeline, or if they prefer to use the calendar controls.

Changes compared to MOBOTIX HUB Mobile  2023 R1

Share live video:  

• Users can now collaborate easily and faster with their co-workers, they can now share live video from any camera in their VMS using the MOBOTIX HUB Mobile app.  

To easily find and view video from the cameras closest to the user, they can now see their current location on the Map.  

Grid view with all cameras visible on Map:  

• Users can now watch live video in a grid view with all cameras in the area that is visible on the Pro Map. 

Changes compared to MOBOTIX HUB Mobile Server 2023 R1

Changes compared to MOBOTIX HUB Software Manager 2023 R1

No changes.

Version 2023 R2 cumulative patch for MOBOTIX HUB 2023 R2

Please install the Cumulative Patch after the normal installation of the MOBOTIX HUB 2023 R2. This cumulative Patches are ONLY for this 2023 R2 Version.

Log Server 2023 R2

• Fixed an issue that prevented very long messages from being saved in the database

Management Client 2023 R2

• Fixed an issue where the existing password was being deleted when a new character was typed in the password field in Edit Hardware.
• Resolved crash on selecting Hardware Properties tab.
• Fixed not correct number of displayed interconnected devices in client license info.

Mobil Server 2023 R1

• Resolved crash on selecting Hardware Properties tab

Recording Server 2023 R1

• Fixed an issue when decoding H265 encoded streams
• Resolved crash on selecting Hardware Properties tab

Desk Client 2023 R2

• Fixed an issue where the ViewItemIndex property of the ImageViewerAddOn class was returning incorrect values when navigating between workspaces
• Fixed an issue that prevented the inclusion of all plugins during an export
• Fixed an issue where name in Export list does not match video when camera is dragged over a view outside of setup
• Fixed Map camera field of view not visible
• Increased timeline zoom down to 1 min
• Fixed alarm audio notification issues
• Fixed Start view- Last View option when used for Monitor Wall view
• Resolved crash on selecting Hardware Properties tab

Attention: Please select only the versions of the patch files that match your MOBOTIX HUB version!

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Version 2023 R1 of MOBOTIX HUB

Published on: 2023-04-26

New and improved features

Installation experience

• Backup the SQL Database(s) before MOBOTIX HUB upgrades: Ability to create system-wide configuration backup from the installer before upgrading your system to 2023 R1.
• System diagnosis: As of 2023 R1, the MOBOTIX Diagnostics Tool provides the ability to run a system prerequisite check before upgrading your current installation to any currently supported version of MOBOTIX HUB.

Deploying MOBOTIX HUB VMS products with limited permissions on the SQL server

It is now possible to use pre-created databases during installation. This allows the MOBOTIX HUB VMS products to be installed with limited SQL permissions towards a managed on-prem database, instead of the previously required system administrator privileges. This option is currently available using the command line installer. A knowledge base article on the MOBOTIX website outlines this deployment method.

In addition, the process for changing the SQL connection strings has been streamlined for the four databases that VMS services use. They now exist as separate Windows registry keys that can be changed independently. This is typically needed if one or more databases are moved to a different SQL server. The Administrator Manual describes this process.

New Share service available to install alongside Management server

Receive events from MOBOTIX HUB through webhooks

Changes and solved issues

Changes to the installation process compared to MOBOTIX HUB VMS Products 2022 R3

Changes compared to MOBOTIX HUB Management Client 2022 R3

Changes compared to MOBOTIX HUB Recording Server 2022 R3

No changes.

Changes compared to MOBOTIX HUB Desk Client 2022 R3

• New way of working with live and recorded material. The video is now presented on a video tab that can play both live and recorded.
• The operator now can change between live and playback on a toggle in the main timeline
• Buttons for Export, Evidence Lock and Retrieve Edge Recordings have been relocated to the work space toolbar.
• Updated user interface in the Export tab: the tab itself and underlying dialogs have been updated to enhance the user experience and ease of use.
• Better time synchronization of bounding boxes on top of video to position them more accurately on top of the object they are highlighting.
• Connection status now indicated with a green or red indicator in the top right corner.

Changes compared to MOBOTIX HUB Mobile Clients 2022 R3

• All features include analytics that help us improve the product. They are active only when the user allows tracking.
• Share Bookmarks: the users who have credentials and permissions to view recordings and bookmarks from certain cameras will be able to share links to bookmarks between each other
• Pro Maps: the users will be able to see the cameras that are placed via coordinates in the mobile clients as well
• Background Picture in Picture (for Android users only): the users will be able to multitask; browse between apps, while they are viewing LIVE of a single camera is a smaller window on their screen
• Native Screenshots for Android: now the users can take a screenshot with Android as well. In IOS the function already exists
• Extended use of biometrics or device credentials: to further improve the app security, you can use biometrics or your device credentials before you edit or delete a mobile server.

Changes compared to MOBOTIX HUB Web Client 2022 R3

• Live tab now becomes Views tab, and there is a new timeline for switching between live and playback modes in the Views tab.
• Play backward and forward in Playback mode on multiple and single camera views
• Go to previous and next recording controls in Playback on multiple and single camera views
• Control playback speed and timeline ruler zoom level in Playback mode on multiple and single camera views
• Shuttle control for temporarily updating the playback speed backward or forward in playback mode on multiple and single camera views
• Bookmarks and recorded sequences visible in playback mode - single click on bookmark on the timeline takes user to that bookmark open in the Bookmarks tab
• Timeline in Live collapsed by default.
• All Cameras View no longer available in Web Client to prevent performance issues with timeline and larger installations

Changes compared to MOBOTIX HUB Mobile Server 2022 R3

• All cameras view option in Mobile server node renamed to clarify All cameras view is now only available in Mobile clients
• Mobile server down now visible in System monitor
• GDPR compliance: audit log enhancements for Investigations created, edited/ saved, download package prepared and download started
• Pro maps enablement for Mobile clients
• Operator collaboration via Share service to enable sharing of links to preview bookmarks between Mobile client users.

Changes compared to MOBOTIX HUB Software Manager 2022 R3

No changes.

Version 2022 R3 of MOBOTIX HUB

Published on: 2022-12-08

New and improved features

MOBOTIX HUB Plug In "Search Filter" now available from L2 version onwards

It is now possible to use the full range of search filters of the MOBOTIX HUB System (incl. the MOBOTIX HUB Plug-Ins (search filter) in the Desk Client search.

General improvements:

MOBOTIX HUB Management Client device search filter

It is now possible to search for devices in the recording server tree. Searches can be made on device name and IP address. In addition, all disabled devices are by default not shown in the device tree, but they can be displayed by ticking the checkbox in the search bar.

New in MOBOTIX HUB Desk Client 2022 R3

Updated visual elements and changes – to structure and workflows of some dialogs. The menu in the upper left corner has been restructured and the Login Information, Server Jobs and Evidence Lock are now separate dialogs.

The MOBOTIX HUB Desk Client now transmits telemetric data to MOBOTIX VMS with the purpose of optimizing the product. Data collected includes data on feature usage, errors / exceptions, and system configuration. All data is sent encrypted and pseudonymized. Telemetry can be turned off from the Management Client.

Changed behavior of Independent playback in the Desk Client has been modified – to make it more usable, when using independent playback to quickly check up on something witnessed in a particular video feed. Now when entering Independent Playback from Live mode, the video will skip back 10 seconds and automatically start playing. If Independent playback is entered from playback mode, while the video is playing forward the video will similarly skip back 10 seconds, while if the video is playing backwards the video will skip forward 10 seconds. If the video is stopped Independent playback mode will be entered, but no skip will take place.

Extended support for ONVIF Profile-M metadata in Vehicle and People categories. Also, People, Vehicle and Location are now available in more products.

Changes to availability of search agents in Centralized Search. Now all built-in search agents are available in all versions of MOBOTIX HUB with the exception of MOBOTIX HUB L1.

It is now possible to configure Home position for PTZ cameras.

New in MOBOTIX HUB Web Client 2022 R3

Left pane views/ devices navigation and search – to bring the Web Client look and feel closer to the Desk client, we have renewed the Live page navigation in the Web Client to have the left pane with all views, all camera view and all cameras tree below. The left pane can be expanded and collapsed and there is also the ability to search in both the views and the devices trees. Once the user has selected what he or she were searching for, up to 7 such search items can be kept in the recent search suggestions, so that the user can more easily find frequently used views/camera feeds.

Third-party IDP login – Users can now log into their Web Client with their preferred identity provider service. This option is however only available for secure, encrypted connections. If the Mobile server does not have an encryption certificate setup, the button for third party IDP will not appear on the Web Client login page.

Toast notifications for alarms raised – when an alarm or other event is raised, now the user is prompted to go to the alarms page with a toast notification within the Web Client. Similar events are grouped in the same toast message, to preserve screen real estate. Clicking on the toast message will bring the user to the Alarms tab in the Web Client, so they can see the alarm details and respond to it.

New in MOBOTIX HUB Mobile Client 2022 R3

For Android and iOS users

Log in with an external IDP – you can log in to the MOBOTIX HUB Mobile app using an external IDP. The alternative login method allows you to bypass the required user credentials of a basic user or a Windows user and continue to be authorized to access the app.


Using biometrics or device credentials to secure the app – you can now use biometrics or your device credentials to verify your identity before you open the app. Quick authentication based on your fingerprint, face ID, or device credentials facilitates access to the MOBOTIX HUB Mobile client and improves the security of the app.


Mobile device management (MDM) – MOBOTIX HUB Mobile client now supports mobile device management (MDM). With MDM, you can manage and secure devices, apps, and data from a unified console.


New user experience – the login procedure splits into two. The server screen is now separated from the user log in screen. Users can add servers separately and then choose to enter their credentials. The new screens are user – centered and the following buttons and settings:

• Log out

• Change password

• Disconnect from server

• Go to the app settings

For Android users

Playback Timeline (“Time picker”) – the time picker has a new and simplified interface. For more information, see Using the playback timeline

New in MOBOTIX Mobile server 2022 R3

Removed requirement for firewall exception to allow ICMP ping to Management server from Mobile server installer. Now the Mobile server can be installed without requiring admins/ integrators to add this exception to the Management server firewall settings.

Added GDPR warning dialogue for enabling push notifications – the dialogue will appear when an admin enables Push notifications for Mobile clients to notify the user that enabling push notifications might make their installation non-GDPR compliant.
Browsers are now filtered out from the Notifications tab in the Mobile server node in Management client so that administrators will only see devices that are registered for notifications (In app and Push) and not be confused by the browser instances, as Web Client will only receive in-app notifications.

Windows support

Windows Server 2012 and Windows Server 2012 R2 are no longer supported Windows versions.

Changes compared to MOBOTIX HUB Management Client 2022 R1

Changes compared to MOBOTIX HUB Recording Server 2022 R2

It is now possible to delete a storage volume that is offline.

Changes compared to MOBOTIX HUB Desk Client 2022 R2

A previous limitation in the length of pathnames usable for exporting video evidence has been removed
from the Desk Clients export feature.

Changes compared to MOBOTIX HUB Mobile Clients 2022 R2

No changes.

Changes compared to MOBOTIX HUB Web Client 2022 R2

No changes.

Changes compared to MOBOTIX HUB Mobile Server 2022 R2

No longer requiring user admins to add exceptions to Management server Firewall rules to allow ICMP ping during Mobile server installation.

Changes compared to MOBOTIX HUB Software Manager 2022 R2

No changes.

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Version 2022 R2 of MOBOTIX HUB

Published on: 2022-07-29

New and improved features

MOBOTIX HUB Incident Manager

The new MOBOTIX add-on product MOBOTIX Hub Incident Manager is included in MOBOTIX HUB L5. See the specific release notes for MOBOTIX HUB add-on products for more details.

Improved bookmark search

A new option has been added to filter bookmark search for either headline or description text. This enables fewer and more accurate search results. The default to search both.

General improvements:

Duplicated hardware in the database may block an upgrade

It is possible, but rare, that hardware devices become duplicated in the database due to an error state in previous releases. If such duplicated hardware is detected during an upgrade, then the installer will first attempt to remove duplicates that are deemed safe to remove. If this is not possible for all duplicates, then the upgrade will be terminated, and MOBOTIX technical support needs to be contacted to manually remove duplicates.

Windows support

Windows Server 2022 is now supported. Support for Windows 8.1 has been removed.

Changes compared to MOBOTIX HUB Management Client 2022 R1

The Matrix Monitor option under the Matrix node is deprecated and has been removed. When deleting an external IDP, the Management Client will now also automatically delete all users and registered claims associated with that external IDP.

Changes compared to MOBOTIX HUB Recording Server 2022 R1

No changes

Changes compared to MOBOTIX HUB Desk Client 2022 R1

MOBOTIX HUB Desk Client is no longer released in a 32-bit version.

Changes compared to MOBOTIX HUB Mobile Clients 2022 R1

In order to be compliant with GDPR regulations, the push notification settings are now disabled by default. This means that users must opt in to receiving notifications.

Changes compared to MOBOTIX HUB Web Client 2022 R1

Audio is renewed and there is persistence when the user enables the speaker on a camera. When they switch between single camera or view and grid view, the audio will be reactivated.

As part of the web client renewal the top pane is redesigned, and the navigation is moved to the left.

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Version 2022 R1 of MOBOTIX HUB

Published on: 2022-05-12

New and improved features

Support for external identity providers and single sign-on.

General improvements:

Secure communication: Event and LPR servers.

• New Basic User authentication model on Event Server, LPR (Plugin and Server) and Log Server.
• New certificate group for Event Server and LPR
• HTTPS support for Event Server (bound to the new certificate group)
• HTTPS support for LPR plugin (bound to Event Server)

Changes compared to MOBOTIX HUB VMS 2021 R2.

• The management server address must be a URL rather than a machine name. This gives users the ability to change the communication protocol (http vs. https) and non-default ports during installation in a very simple and intuitive way.
• When installing individual components, the correct communication protocol (https vs. http) must be specified. Single components must be specified. For example, if a recording server is installed separately from the management server. management server is installed and the management server accepts only secure communication, then an https address must be specified when installing the recording server installation. Using insecure http communication during installation is not allowed in this case. This prevents security misconfigurations of the VMS.
• It is mandatory to select a certificate during the installation of a separate, standalone component if the management server is set up to accept only secure communication. For example, if a recording server is installed separately from the management server, and the management server accepts only secure communications, encryption cannot be disabled during the installation of the recording server, and a certificate must be provided to encrypt the communications.
• During the upgrade of a standalone component, it is no longer possible to change the address of the management server. Change management server address to connect the component to another VMS. If you uninstall the component Uninstall and reinstall the component, you can specify a different management server address and thus connect the component to a different VMS connect the component to a different VMS.
• All MOBOTIX HUB VMS standalone components installed on the same computer must connect to the same management server. For example, it is no longer possible to have a recording server running on Management Server "A" on the same computer as an event server running on Management Server "B".

Changes compared to MOBOTIX HUB Management Client 2021 R2

Changes compared to Recording Server 2021 R2

Changes compared to MOBOTIX HUB Mobile Clients 2021 R2.

Changes compared to MOBOTIX HUB Web Client 2021 R2

New in MOBOTIX HUB Add-on products 2022 R1

Changes compared to MOBOTIX HUB LPR 2021 R2

Changes compared to MOBOTIX HUB Open Network Bridge 2021 R2

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Version 2021 R2 of MOBOTIX HUB

Published on: 2021-12-14

New and improved features

Bookmark functions in Web Client and mobile Clients

Improvements in the Management Client

• Audit logs
  Audit logs created by the Identity Provider in the VMS are now accessible in the Management Client under the Audit logs tab
• Improved GDPR support
  The VMS will now display a warning message when certain retention times are set to values longer than the product’s default values. This helps the VMS administrator to be aware of potential GDPR issues for data that could contain personal information. The retention times in question are alarms, video, audio, metadata as well as audit logs.
  The settings for Pro Maps are all set to unavailable for new installations, and a warning of potential GDPR issues shown when the administrator changes these.

Improvements in the Recording Server

• Behavioral after uncontrolled shutdown

Changes in the Desk Client

• New symbols
  Left panel and other places now use different icons to make it possible to differentiate fixed cameras from PTZ cameras.
• Camera and view lists
  Camera list and views list in left panel now allows horizontal scroll using SHIFT + mouse scroll wheel, to make it quicker to read long camera or view names.
• Export
• Default exports options are now set in Desk Client profiles to use XProtect format option by default, as this is the recommendation to use.
• For AVI exports, if enabling this, the default is now set to mkv as this results in smaller file sizes.
• For new installations these settings are locked per default in Desk Client settings. In order for the Desk Client operator to change these, the Administrator must create a new profile or change the default Desk Client Profile
• Views
  The Camera Navigator view item and Desk Client Simple Mode have been removed.

Further changes in the Mobile Clients

New functions in MOBOTIX HUB add-on products

XProtect LPR

MOBOTIX HUB LPR 2021 R1 introduces these new country modules

• Armenia (AM)
• Iraq (IRQ)
• Kyrgyzstan (KS)

In the current LPR implementation, the performance of an individual LPR server is affected by the number of active country modules installed on the individual LPR server. For the region of Europe, MOBOTIX' unofficial recommendation is to not activate more than five country modules per LPR Server to maintain system performance. In other regions, such as the Middle East region, this recommendation does not apply.

In use cases where recognition of vehicles from a wide set of countries is required, for example boarder control, it is recommended to use the generic modules, such as the EU Generic Module. These modules are specialized in recognizing the most common types of license plates across the various EU countries.

To cover countries that are not covered by the EU Generic Module, we have now created an Eastern Europe Generic Module which covers an additional nine countries:

• Albania
• Kosovo
• Montenegro
• Belarus
• Macedonia
• Russia
• Bosnia-Herzegovina
• Moldova
• Serbia

Resolved issues

Active Directory Synchronization

Since the MOBOTIX HUB release 2020 R3 it has been identified that synchronization between AD and the VMS did not correctly resolve nesting of user groups across different domains. In 2021 R2 those issues have been fixed and resolving user groups now works across all the domains under transitive trust relationship. For all non-transitive trusts the process will only resolve members of the trusted domain.

Known Limitations

The following limitations currently apply to version 2021 R2.

• Insert MOBOTIX IoT Cameras via device-specific MOBOTIX drivers
• 4K and 4MP resolutions are not supported.
• It is better to change exposure and image settings directly on the camera.
• "Express Search"
  This search does not reliably find all cameras (for MOBOTIX drivers and ONVIF) while searching for address ranges works reliably.

Version 2021 R1 of MOBOTIX HUB

Published on: 2021-08-18

New and improved features

Licensing per activated channel

Increased number of supported device channels

ONVIF driver update

Universal driver update

Change in administration and functionality of basic user accounts

• The user will be redirected to a change password page when he or she tries to login the first time. Rules for password complexity can be configured by the HUB system administrator.
• If a user forgets his or her password, then the HUB system administrator can set a new temporary password, again selecting the "Force basic user to change password on next login" checkbox. 
• A user can change his or her password at any time by clicking the Change Password link in the client login dialog. This is available in all clients. The administrator does not have access to a password set by the user.
• A user will be temporarily locked out if the wrong password given more than N login attempts.
• The HUB system administrator can lock a user account by changing the Status field on the basic user from Active to Locked. The administrator can also unlock a user account by setting status to Active.

When logging into a MOBOTIX HUB system, you may see a warning stating that the system is not secure. Because this release is about securing the communication between system components, the client applications consider any system without a certificate non-secure. This also includes any previous version, for example if you are using the latest version of MOBOTIX HUB Desk Client with a previous version of the MOBOTIX HUB system

Device firmware update using the Management Client

• The single firmware update is available for all MOBOTIX HUB products.
• Bulk firmware update is available only for MOBOTIX HUB  L4 and MOBOTIX HUB L5.
• Supported drivers are Axis, Bosch, Hanwha and ONVIF.

Pro Map improvements

Zusätzlich zur bestehenden Unterstützung für die Anzeige von Kamerasymbolen direkt auf der Karte bietet diese Version Unterstützung folgende Funktionen:

• Input devices:
  Display input devices such as door sensors and door bells directly on Pro Map for an even better overview.
• Audio:
  Reduce time to action and listen to audio directly from the Pro Map.
• Alarms:
  React immediately, when the alarms are marked as blinking red circles on the Pro Map and acknowledge them with a right-click.
  

Media database repair improvements

By moving detailed information from low-level index files to higher-level files, we have limited the number of files we need to read to repair the database, thereby significantly reducing the repair time. The time saved depends on the size of the database and the location where the files are located, but we saved up to 50% time in our tests.

A media database on a local disk with 100,000 corrupted tables showed the following results:

• 2020 R3: 1641 seconds
• 2021 R1: 884 seconds

New functions in MOBOTIX HUB add-on products

XProtect LPR

MOBOTIX HUB LPR 2021 R1 contains these new country modules:

• Myanmar (BUR) - New country module that recognizes all standard license plate types
• Libya (LAR) - New country module that recognizes all standard license plate types
• El Salvador (ES) - New country module that recognizes all standard license plate types

Changes and solved issues

General changes

• Prior to MOBOTIX HUB 2021 R1, when changing the hostname of the computer running the Management Server, the Management Server was not able to start again. The Management Server and any other components running on that machine could be fixed manually or by reinstalling the system. Starting from the 2021 R1 product release, all servers running on a computer that got a new hostname can be re-configured by doing a registration using the Server Configurator.
• Server Configurator is now backwards compatible. Since there is only one Server Configurator installed on a machine, the Server Configurator needs to be able to handle all versions of installed components. We do not support the case in which an older component is installed on top of newer components. Hence, it is ensured that the Server Configurator is always the same version or newer than the other components on the machine.

Changes in the MOBOTIX HUB Management Client

• System monitor now shows the status for failover recording servers. If the failover server has issues with SSL due to certificate problems or it cannot authorize with the authorization server, that is shown in system monitor.
• The generic de-warping feature has been expanded with an option to specify the appropriate degrees for the device’s horizontal field of view (FOV). This enables an improved de-warping experience for a wider range of devices. The default FOV has been changed to 180 degrees.
• There is a new tab, Remote Recorder, in the Management Client for configuring credentials for connections to a remote recorder device. Such devices can be used as an edge storage for a group of cameras. Currently this option is only implemented for the Axis Video Recorder S3008.
• The Menu bar has been changed. The Edit menu has been removed and a new menu Maintenance has been added.
• An IP version filter has been added in Express scan result screen in the Add Hardware dialog. This makes it possible to distinguish IPv6 addresses from IPv4 addresses of the same device. By default, only IPv4 addresses are shown.
• A new time rule is available that can run specifically when in failover, or not in failover. This makes it possible to lower the resolution and frame rate when running on a failover recording server. The rule is not limited to changing these two settings but can be used for general changes as most other rules.

Changes in the MOBOTIX HUB Web Client

In this application, the functions have been improved:

• Encryption options have been added to export of investigations results.
• Digital signing now happens automatically when exporting video.
• Audio permissions are now requested upon microphone usage.
• One time export: the Export Investigations link usage has been limited to one time download. The export link expires after the first download (in previous versions it did not expire).
• Investigation retention time added, and investigations are automatically deleted after this time expires.

Driver improvements for MOBOTIX IoT cameras

The IoT cameras are now also found on the network and integrated into the system if only the HTTPS protocol, without additional HTTP, is activated on them.

Known Limitations

The following limitations currently apply to version 2021 R1.

• Insert MOBOTIX IoT Cameras via device-specific MOBOTIX drivers
• 4K and 4MP resolutions are not supported.
• It is better to change exposure and image settings directly on the camera.
• "Express Search"
  This search does not reliably find all cameras (for MOBOTIX drivers and ONVIF) while searching for address ranges works reliably.
• Setting up a Failover Server
  After setting up a failover server, the status of the failover server in the Management Client is always displayed incorrectly as a "connection error". The failover events are also not currently usable in any way

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Version 2020 R3 of MOBOTIX HUB

Published on: 2021-05-26

Specific features for MOBOTIX IoT cameras

Dynamic events

After the integration of MOBOTIX cameras of the series MOBOTIX 7, Mx6 and P3 via a device-specific MOBOTIX driver (selection from Mobotix M/D/V/S series, Mobotix Q*, Mobotix T*), events of these cameras from the following event groups can also be defined in the HUB Management Client for these cameras as ("dynamic") events:

• Image Analysis Events
• MxMessageSystem Events
• Meta Events
• Environment Events

The events defined in the MOBOTIX HUB can then be used in Rules and Alarms, for example to start recording through the HUB Recording Server.

In the MOBOTIX HUB variants L4 and L5, the HUB Desk Client Search dialog allows to search for recordings of such events by entering MOBOTIX IoT Events as a search filter. 

• Activation of the general Arming
• Configuration of the desired Event
• Activation of the camera-internal Recording as Event Recording (e.B. with recording time 2s and recording frame rate 1 fps)

Analytics Events from MOBOTIX 7 Cameras

After integrating a camera from the MOBOTIX 7 model series via a device-specific MOBOTIX driver (selection Mobotix M/D/V/S series), events of a Vaxtor LPR App activated on the camera for the detection of license plates, can be defined as Analytics Events in the MOBOTIX HUB and can also be used within Rules and Alarms, e.g. to start a recording.

In order for the events of the Vaxtor LPR App to be used in the HUB, the following settings must be made in the Milestone section of the  Vaxtor LPR Settings dialog to configure the App:

• URL: <IP address of the MOBOTIX HUB Management Server>:<Port-Nummer>
• Camera Name: <IP address of the camera or camera name as defined in the HUB>

After integrating a camera configured in this way, the corresponding Analytics Event can then be activated in the HUB Management Client as follows:

• Activation of the Analytics Events in the dialog Tools -> options
  The same port number must be used as in the camera configuration in the URL field (see above).
• Add an Analytics Event named VaxALPR On Camera Event in the Rules and Events > Analytics Events section in the HUB Management Client's tree structure.

Then, this Analytics Event can be used just like any other event within Rules and Alarms.

After installing an extension of the HUB Desk Client using the installation file 'MOBOTIX_HUB_Plug-Ins_2020_R3_Installer.exe', the Search dialog of the Desk Client then displays an additional search area VaxALPR,  which allows the search for a specific licence plate recognized by the app. By displaying this search area multiple times, it is also possible to search for several licence plates at the same time.

Known Limitations

The following limitations currently apply to version 2020 R3.

• Insert MOBOTIX IoT Cameras via device-specific MOBOTIX drivers
• On the cameras, the HTTP protocol must be active and used for integration.
• 4K and 4MP resolutions are not supported.
• It is better to change exposure and image settings directly on the camera.
• "Express Search"
  This search does not reliably find all cameras (for MOBOTIX drivers and ONVIF) while searching for address ranges works reliably.
• Setting up a Failover Server
  After setting up a failover server, the status of the failover server in the Management Client is always displayed incorrectly as a "connection error". The failover events are also not currently usable in any way.